At RefTool, we want you to be completely satisfied with your purchase. If you’re not, we offer a flexible return and exchange policy designed to make the process simple and fair.
Return Period
You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Return Requirements
Eligible items must meet the following conditions:
- Unused and in original condition
- In original packaging with all accessories and manuals
- Free from damage not related to manufacturing defects
- Accompanied by the original receipt or order confirmation
Return Authorization
All returns require prior authorization:
- Contact us at support@reftool.store or call +1 (541) 254-7487
- Provide your order number and reason for return
- We’ll send you a Return Authorization (RA) number and return instructions
- Include the RA number with your return shipment
Non-Returnable Items
The following items cannot be returned:
- Custom or special-order tools
- Items damaged by misuse or normal wear
- Used consumable items (batteries, oils, filters)
- Items without original packaging
- Tools modified or altered from original condition
- Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
- Customers are responsible for return shipping costs unless the item is defective or we made an error
- We recommend using a trackable shipping method and purchasing shipping insurance
- Items must be properly packaged to prevent damage during return transit
Our Responsibility
We cover return shipping costs when:
- The item received was defective or damaged
- The wrong item was shipped
- The item was significantly different from the description
Refund Process
Processing Time
- Refunds are processed within 5–10 business days after we receive and inspect returned items
- Refunds are issued to the original payment method
- Credit card refunds may take 1–2 additional billing cycles to appear on your statement
Refund Amount
- Full purchase price refund for items in perfect condition
- Original shipping costs are non-refundable (unless we made an error)
- Return shipping costs are deducted from refund unless we cover them
Partial Refunds
- Returned after 30 days but within 60 days
- In good condition but missing accessories or packaging
- Showing signs of light use but still resellable
Exchanges
We offer exchanges for:
- Different size or model of the same product (subject to availability)
- Defective items under manufacturer warranty
- Items received in error
Exchange Process
- Contact us for exchange authorization
- Ship original item back with RA number
- New item ships once we receive the return
- Price differences and additional shipping charges may apply
Defective or Damaged Items
Immediate Action Required
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- Do not attempt to use damaged tools
- Keep all original packaging
Resolution Options
- Full refund including return shipping
- Free replacement item
- Manufacturer warranty service when applicable
Warranty Claims
- Many tools come with manufacturer warranties
- Contact us first for guidance on warranty claims
- We can facilitate warranty service with manufacturers
- Warranty periods and terms vary by manufacturer
- Some warranty service may require shipping to the manufacturer
Special Circumstances
Large or Heavy Items
- Tools over 50 lbs or oversized items may require special return shipping arrangements
- Customer may be responsible for additional return shipping costs
- Contact us before returning large items
Hazardous Materials
- Items containing batteries or classified as hazardous materials may have special return requirements
- Cannot be shipped via air transportation
- Contact us for specific return instructions
Store Credit
- Customers may choose store credit instead of a refund
- Store credit equals the full purchase amount (including original shipping)
- Store credit never expires and can be used for future purchases
- Store credit cannot be redeemed for cash
International Returns
- Customer is responsible for all return shipping costs
- Returned items may be subject to customs fees
- Refunds are processed in U.S. Dollars (USD) only
- Extended processing times may apply
Contact Us for Returns
Customer Satisfaction Guarantee
We stand behind the quality of our tools and equipment. If you experience any issues with your purchase, please contact us. We’re committed to finding a solution that ensures your satisfaction.
