Payment Policy
RefTool offers secure, convenient payment options to make your tool and equipment purchases simple and safe. This policy explains our accepted payment methods, processing procedures, and the security measures we take to protect your financial information.
Business Information
Accepted Payment Methods
Primary Payment Processors
We process all payments securely through:
- PayPal – Checkout with your PayPal account or as a guest.
- Stripe – Secure credit card processing for all major cards.
Credit and Debit Cards (via Stripe)
We accept all major cards, including:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Discover
- Business credit cards (for commercial accounts)
Digital Payment Options
- PayPal (personal and business accounts, PayPal Credit available)
- Apple Pay (via Stripe for compatible devices)
- Google Pay (via Stripe for compatible devices)
- Link (Stripe’s express checkout option)
Bank Transfers
- ACH transfers for wholesale or large orders
- Wire transfers for international or high-value purchases
- Business checks (with verification, wholesale accounts only)
Alternative Payment Options
- Buy now, pay later services (subject to approval)
- Financing available for qualified purchases over $500
- Store credit from returns or promotions
- Gift cards and promotional credits
Payment Security
Security Measures
- PayPal’s buyer protection and advanced encryption
- Stripe’s PCI DSS Level 1 compliance – the industry’s highest standard
- SSL encryption for all transactions on reftool.store
- Tokenization of stored data (no raw card information stored)
- Real-time fraud monitoring on all payments
- Optional two-factor authentication for added account security
Information Protection
- All sensitive payment data is processed by PayPal or Stripe.
- We never store full credit card numbers or CVV codes.
- Tokenized and encrypted payment references are kept only for recordkeeping.
- Bank details are stored only as transaction references.
Safe Shopping Practices
- Always shop over secure networks (avoid public Wi-Fi when paying online).
- Ensure the website URL begins with https:// and shows a lock icon.
- Keep your account and payment information private.
- Check your bank or PayPal statements regularly for unauthorized activity.
- Contact us immediately if you suspect any fraudulent transactions.
Payment Processing
Order Payment Timing
- Retail Orders: Payment processed immediately upon checkout.
- Pre-orders: Authorized at order time and charged upon shipment.
- Custom Orders: May require a deposit, with balance due before shipping.
- Wholesale Accounts: Payment terms as outlined in account agreements.
Payment Authorization
- Authorization holds may be placed for the order amount during processing.
- Final charges are completed once the order ships.
- Expired authorizations may require re-authorization for delayed shipments.
- Declined payments will result in order cancellation and customer notification.
Processing Times
- Credit/Debit Cards (via Stripe): Immediate processing and authorization.
- PayPal Payments: Instant for PayPal balance or linked accounts.
- PayPal eCheck: 3–5 business days for bank transfers.
- ACH Transfers: 1–3 business days.
- Business Checks: 5–10 business days for clearance.
Need Assistance?
For any payment-related questions or issues, please contact our support team:
