Reseller Requirements
- To be eligible for a wholesale account, the retailer must operate a legitimate business, such as a physical store, an independent e-commerce website, or a verified presence on established online marketplaces.
- The retailer must provide a valid business license or tax ID (if applicable) and demonstrate a professional commitment to representing the RefTool brand.
Brand Representation
- Retailers are expected to accurately represent RefTool products and maintain the brand’s professional image across all sales channels.
- Use of RefTool’s intellectual property (logos, images, descriptions, or marketing materials) must strictly adhere to our provided guidelines.
Sales Channels
- Retailers are encouraged to build and manage their own online or physical sales platforms.
- Selling through additional marketplaces (such as Amazon, eBay, or Etsy) is permitted, provided that all marketplace rules and RefTool brand standards are respected.
Prohibited Practices
- Purchasing products for personal use under a wholesale account is strictly prohibited.
- Reselling items to other wholesalers or distributors is not permitted.
- Misrepresentation of product condition, pricing manipulation, or false advertising is grounds for account termination.
Account Approval & Order Acceptance
- RefTool reserves the right to review and approve all wholesale account applications to ensure compatibility with our brand objectives.
- We may refuse or cancel orders in cases of suspected fraud, policy violations, or other legitimate business reasons.
Payment Terms
- All wholesale orders must be paid in full prior to shipment.
- We currently accept all major credit cards and other secure payment methods at checkout.
Shipping
- All orders are shipped directly from our warehouse in the United States.
- Free Shipping: All wholesale and retail orders purchased through our website include free standard shipping.
Fulfillment
- Once payment is received, orders are fulfilled within 1 business day unless otherwise notified.
- We also accept bulk orders from B2B clients or other retailers who meet our wholesale requirements.
Damaged Items
- All items are inspected and quality-checked before shipping.
- Please inspect your shipment upon arrival and contact us within 5 days of delivery if there are any damages or issues.
- To ensure a smooth resolution, please provide photos and your order number when contacting us about any damaged items.
Customer Support
We value our reseller relationships and strive to build strong, long-term partnerships. For questions about becoming a wholesale partner or to start your application, please contact our customer service team.
